Return and Refund Policy
At ZZYPE, we are committed to providing an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must be unused, in perfect condition, and in its original packaging. It must also be accompanied by the receipt or proof of purchase.
2. Return Procedure
To initiate a return, please follow these steps:
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Contact us at zzype.paris@gmail.com specifying your order number and the reason for the return.
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We will provide you with a return label and instructions for returning your item.
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Carefully package the item to be returned and use the return label provided.
Return Shipping: Return shipping costs are the buyer's responsibility unless the item is defective or not as described.
3. Refunds
Once we receive and inspect your returned item, we will send you a receipt confirmation email. If your return is approved, a refund will be issued to your original method of payment within 10 business days.
Non-refundable items:
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Items on sale, except in the event of a manufacturing defect
4. Exchanges
If you wish to exchange an item for another size or model, please follow the same return procedure. Once the original item has been returned and checked, we will proceed to send the new item.
5. Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at zzype.paris@gmail.com with photos of the item and we will arrange replacement or refund.